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Thank you for shopping at Camel’s Back Bamboo, where we exist to simplify the lives of our customers and help them to reduce waste. We believe this starts with having simple policies that are not designed to confuse you, and with getting your straws to you ASAP so you can ditch the plastic once and for all! To do this, we do our best to ship all orders on the same business day and offer free standard shipping on all Australian orders over $25. Below is some additional information to consider when placing your order with Camel’s Back Bamboo:
Free Shipping - All Australian orders over $25 qualify for free shipping. There are no weight exclusions or restrictions to the number of items ordered. Unfortunately, due to the high cost of international shipping, this offer only applies in Australia for now.
Flat Rate Shipping - To keep things simple, we have a flat rate shipping fee. This means, if you don’t qualify for free shipping, you’ll always pay $5 for orders placed in Australia, and $15 for all other countries, no matter how many items you purchase. So buy up big for better value!
Shipping Carriers – Camel’s Back Bamboo ship most items via AusPost. While we do our best to ensure your bamboo beauties arrive quickly, we cannot account for any delays AusPost may have once they leave our warehouse. However, if your items take more than 10 business days to arrive, we will gladly refund any shipping charges incurred.
Approximate Delivery Times:
- Standard/Free Shipping: Packages are typically shipped using AusPost and normally arrive within 4 to 10 business days after dispatch from our warehouse (excluding holidays).
- Priority Shipping: We are currently working on making priority or express shipping available. If you need your item before the standard 4 to 10 business day delivery period, please contact one of our support team via the chat icon on our website, or by submitting a contact form, and we’ll certainly see what we can do to help out!
- Shipping Cut-off: Our daily shipping cut-off time is 2pm AEST, Monday to Friday. So, any order placed after 2pm will ship out the following business day and therefore the day you place your order would not count towards the approximate timeframes above. If you place your order on a weekend or a holiday, please consider the following business day as your first day when estimating when you’ll receive your little bundle of bamboo joy.
While yes, a great quality of bamboo is that it’s antibacterial… no one wants to share a straw with a stranger! Therefore, unfortunately we can’t accept change of mind returns.
However, if there is an issue with your order, get in touch with our friendly team via the chat icon on our website or by submitting a contact form, and we will make sure you receive a replacement or a refund tootsweet!